Accessibility Policy
Our website is designed to make it easier and more efficient for Georgia citizens and businesses to interact with us and our content. As with all online resources, we appreciate that many visitors may be concerned about accessibility to digital government. We are committed to providing an accessible, satisfying experience when you visit doas.ga.gov and we make every effort to adhere to Priority 1 requirements as set forth by the World Wide Web Consortium (W3C) Accessibility Initiative. Validation testing is conducted with industry-recognized tools for coding and general usability.
Language translation options, powered by Google Translate, are provided in the footer of each doas.ga.gov web page.
Notice under the Americans with Disabilities Act of 1990
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the Georgia Department of Administrative Services (“DOAS”) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. If you need an accommodation to participate in a DPS program, please call 404-656-2789 or email sharon.carter@doas.ga.gov.
Employment: DOAS does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: DOAS will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the programs, services, and activities of DOAS, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modifications to Policies and Procedures: DOAS will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.
For example, individuals with service animals are welcomed in buildings of DOAS, even where pets are generally prohibited. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of DOAS, should call 404-656-2789 or email sharon.carter@doas.ga.gov as soon as possible but no later than 48 hours before the scheduled event. The ADA does not require DOAS to take any action that would fundamentally alter the statutory mission or nature of DOAS programs or services; or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of DOAS is not accessible to persons with disabilities should be directed to Sharon Carter at 404-656-2789 or email sharon.carter@doas.ga.gov.
DOAS will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
ADA Grievance Procedure
The purpose of the ADA Grievance Procedure is to promptly and fairly resolve a conflict or dispute when an individual believes that the Georgia Department of Administrative Services (“DOAS”) is not in compliance with its obligations under the Americans with Disabilities Act and implementing regulation 28 C.F.R. 35.107.
This Grievance Procedure is informal. No individual is required to utilize this procedure and may directly file a formal complaint with the respective enforcement agency as permitted under law.
For those individuals that wish to file a complaint under the DOAS Grievance Procedure, the complaint should be submitted as soon as possible, preferably within sixty (60) calendar days of the alleged violation to:
Sharon Carter
ADA Coordinator, Georgia Department of Administrative Services
200 Piedmont Avenue SE Suite 1810 West Tower
Atlanta, Georgia 30334
sharon.carter@doas.ga.gov
Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
DOAS will schedule a meeting (in person or via telephone) within fifteen (15) working days after receipt of the completed complaint form. The purpose of the meeting will be to fairly resolve the complaint.
If a satisfactory resolution to the complaint is reached at the meeting, a letter will be forwarded to you within ten (10) working days that states: (a) the description of the complaint; and (b) how the complaint was resolved.
If DOAS is unable to resolve the complaint, you will be notified in writing within fifteen (15) working days as to why the office was unable to resolve the complaint. Such notification shall include (a) a description of the complaint; (b) a statement concerning the issues which could not be resolved; and (c) the steps necessary to file a formal complaint with the appropriate enforcement agency.
Depending on the nature of the grievance, Grievance Procedure documents will be retained by DOAS in accordance with the State of Georgia Government Records Retention Schedule which can be accessed by visiting https://www.georgiaarchives.org/records/state_government/.