11.1 Considerations When Dealing with Public Buyers

Ensure the property is accounted for and available before the sale is posted.
Inform Surplus of convenient inspection and pick-up days and times. Personnel must be available during these times.
Inform Surplus of any pick-up restrictions (i.e. located on second floor, no elevator, loading dock available) so customers are prepared with the correct equipment.
Read the public sale terms and conditions (Appendix C) to better understand the agreement between the buyer and the state. It is written to protect both parties.
Do not discuss, promise, or guarantee condition, parts, pricing, etc. It is the buyer's responsibility to inspect items prior to bidding.
Do not release property to anyone without a signed bill of sale.
Do not accept any form of payment.
Contact Surplus if there are any issues with a customer, including dissatisfaction with item condition or description. Once property is removed, Surplus has limited options to resolve any issues.