Maintenance is an investment that will pay dividends in the form of improved reliability, durability and resale value. Agencies will ensure all vehicles have, at least, the normal preventive (scheduled) maintenance performed as required by the vehicle manufacturer and that materials used meet specifications so as not to void warranty coverage. Vehicles requiring special maintenance will be identified and special requirements met. Examples include:

• Towing or carrying heavy loads.
• Extensive idling and/or driving at low speeds for long distances.
• Driving in dusty conditions.
• Off-road operation.
• Use of E85 fuel 50% of the time or greater.
• Natural Gas or Propane Vehicles.
• Police use.

A Maintenance Management Program (fee based) contract is in place which offers agencies a full range of fleet related services. Services include repair authorization, vehicle maintenance, emergency roadside service, and agency billing. Use of this contract allows for maintenance data to be gathered and imported into the Fleet Management System and the agencies using this contract are not required to input maintenance data that is a part of this program. Services can be purchased for specific vehicles or for their entire agency fleet. This service includes:

• 24-hours per day, 7 days per week, 365 days per year vehicle maintenance approval services.
• A nationwide vendor network for repairs, preventive maintenance, and emergency vehicle towing.
• An operator’s manual that provides instructions on how to handle maintenance needs. This will include preventive maintenance coupon sheets to be used at the specified intervals. An ID service card is also included to purchase maintenance and repairs not covered under the preventive maintenance coupon sheets.
• The ability to capture post warranty repair dollars.
• On-line access to agency vehicle repair information.
• Agency defined repair limit parameters.
• Various management reports allowing the agency to focus on issues associated with improved management.
• Reduced administrative man-hours, freeing up employees to handle other duties.